Terms of Service

Agreeing to these terms

By creating an account or using VisibleBrand you agree to these terms. If you use it for an organization, you confirm that you may accept them on its behalf.

The service

VisibleBrand measures whether your brand appears in answers from AI assistants, explains why, and prepares work to improve it: content, fixes to your website and outreach. AI agents do much of this work, and your team decides what is used. Features differ by plan and may change as the product develops.

Accounts and workspaces

• Keep your sign-in details secure; you are responsible for what happens under your account.
• The owner of a workspace decides who may join it and what role each person has. Approvals made by a member are made on the workspace’s behalf.
• Give us accurate information, and tell us if you suspect your account has been misused.

Services you connect

When you connect a service such as Google Search Console, Google Analytics, Google Ads, your website platform or GitHub, you authorize us to access it as described in the Privacy Policy, only to provide VisibleBrand to you. You confirm you have the right to connect it. You can disconnect at any time in Settings. Your use of those services remains subject to their own terms.

Changes need your approval

VisibleBrand does not publish, change or send anything outside the product on your behalf without an approval from someone in your workspace. Before you approve, check what will happen. Once approved, a change may take effect on systems we do not control, and some changes cannot be undone automatically.

Measurements and AI-generated work

• AI assistants answer differently from one moment to the next. Our measurements are estimates shown with their uncertainty, not guarantees.
• We cannot promise that any AI assistant, search engine or website will mention, rank or link to your brand.
• Content and recommendations produced by AI can be wrong. Review them before you use them; you are responsible for what you publish.

Acceptable use

Do not use VisibleBrand to:

• break the law or infringe anyone’s rights;
• publish spam, deceptive content, or content that impersonates someone else;
• connect accounts or websites you are not authorized to use;
• disrupt, overload, probe or reverse-engineer the service, or get around its limits or security;
• resell or provide the service to others without our written agreement.

We may suspend accounts that break these rules, and will tell you why unless the law prevents it.

Your data

You keep all rights to the data and content you bring to VisibleBrand. You give us permission to use it only to provide and improve the service for you, as described in the Privacy Policy. Content our agents produce for your workspace is yours to use once you approve it.

Plans, billing and trials

• Paid plans are billed in advance through Stripe, at the price shown when you subscribe.
• A trial lasts for the period shown when it starts. To keep using paid features after it, choose a plan.
• You can cancel at any time; cancelling stops future charges.
• Prices may change; we will tell you before a change applies to your plan.

Ending the service

You can stop using VisibleBrand and ask us to delete your account at any time by writing to support@visiblebrand.ai. We may end or suspend the service for an account that seriously or repeatedly breaks these terms. Sections that by their nature should survive (such as intellectual property, disclaimers and limitation of liability) continue to apply.

Intellectual property

VisibleBrand, its software, design and brand belong to Mawdoo3 Group. These terms give you the right to use the service while your account is active; they do not transfer any ownership.

Disclaimers

The service is provided “as is” and “as available”. To the extent the law allows, we make no warranties beyond those stated in these terms, including that the service will be uninterrupted or error-free, or that it will achieve a particular result.

Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, or for lost profits, revenue or data, and our total liability for any claim is limited to the amount you paid us in the 12 months before it. Nothing in these terms limits liability that cannot be limited by law.

Changes to these terms

We may update these terms. We will change the date at the top and, for significant changes, tell you in the app or by email before they apply. Continuing to use VisibleBrand after that means you accept the updated terms.

Contact

Questions about these terms: support@visiblebrand.ai.